Shopping for someone else but not sure what to give them? Give them the gift of choice with an AURELIA + ICARUS gift card.
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
We highly recommend you remove your jewelry when doing the following activities to avoid them from getting damaged:
- Showering, bathing or washing your hands.
- Exercising (the salt in your sweat affects the plating)
- Applying perfumes, lotions, oils, hairspray etc.
- Swimming (chlorine can often have a negative effect on plating over time)
- Cleaning - especially with harsh chemicals
- Changing clothes
It is completely natural for Sterling silver to oxidize/patina over time. Regularly polishing with silver jewelry cleaner can delay this.
Following these practices helps to prolong a longer life-span of your lovely pieces.
We deliver to customers everywhere, providing the highest levels of responsiveness to you at all times.
We are pleased to offer Free USPS First Class Shipping within the US on all orders $50.00 and over (not including taxes, etc.).
The time frame for orders is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. Most orders are dispatched within 24 hours after the order is placed.
- Shipping time (Note: Shipping times are calculated once the order has been shipped, not once the order has been placed): This refers to the time it takes for items shipped to the destination. US orders are shipped by USPS First Class Package Service. After processing and dispatch, items usually take between 1-3 business days to arrive at their destination but can take longer from time to time, especially during holidays.
International delivery takes about 7-14 business days. International buyers are responsible for any customs, import taxes, charges, etc that may apply. Aurelia + Icarus is not responsible for delays due to customs.
We will ship to your DEFAULT ADDRESS ONLY. If you need us to ship to another address, please let us know.
Please make sure you use a USPS Verified Address (with zipcode that has the additional 4 digits at the end).
We cannot reimburse orders that were misdelivered by the post office or stolen from a property, thank you for understanding.
Thank you for shopping with Aurelia + Icarus.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We want you to be 100% happy with your order. If, for some reason, you're not, please contact us before leaving feedback and we will do our best to resolve any issues.
Several types of goods are exempt from being returned such as gift cards, downloadable software products and some health and personal care items.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to our California address.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will send you mailing instructions.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will learn of your return.
To return your product, send us an email at firstname.lastname@example.org and we will send you mailing instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please use a trackable shipping service with a tracking number and/or purchase shipping insurance as we cannot guarantee we will receive your returned item without these services.